tq999 Terms & Conditions

1General Information & Applicability

These terms and conditions ("Terms") apply to the tq999 platform and all of its services. When you visit the tq999 website, open an account, or use any service, you automatically agree to be bound by these Terms.

tq999 is an online entertainment platform built for the Bangladesh market. It offers various entertainment services including casino games, sports betting, crash games, and card games. These Terms are provided in English for Bangladeshi users.

• The latest version of these Terms applies at all times.
• tq999 reserves the right to modify, add to, or cancel these Terms at any time.
• For significant changes, we will make reasonable efforts to notify users.
• Continued use of the platform after any change will be considered acceptance of the new Terms.

2Eligibility & Account Registration

2.1 Age Requirement

You must be at least 21 years old to use the tq999 platform. Account registration by minors is strictly prohibited. We may request necessary documents to verify age at any time.

2.2 Account Registration Conditions

Each user may open only one account. Opening multiple accounts is strictly prohibited, and if detected, all accounts will be closed immediately. All information provided during registration must be truthful, accurate, and your own.

• The name, address, and mobile number provided during registration must be correct.
• Opening an account using another person's identity is strictly prohibited.
• You are responsible for keeping your account password confidential.
• Report any unauthorized use of your account to us immediately.

2.3 Account Verification

tq999 may request a national ID card, passport, or other government-issued document for identity verification at any time. Withdrawals may be held until verification is complete.

3Deposits, Withdrawals & Payment Policy

3.1 Accepted Payment Methods

Deposits and withdrawals on the tq999 platform are currently available through the following mobile banking methods:

• bKash — Bangladesh's most popular mobile financial service.
• Nagad — The mobile financial service of Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile wallet service.

3.2 Deposit Limits

The minimum deposit amount per transaction is ৳200 (two hundred taka). The maximum deposit limit is set according to applicable rules and is subject to change.

3.3 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000 (one thousand taka). After a successful request, the withdrawal process is generally completed within 5 to 30 minutes.

• Withdrawals can only be made from verified accounts.
• Withdrawals will be processed through the same method used for the deposit.
• tq999 reserves the right to hold withdrawals in cases of suspicious activity.
• Wagering requirements must be met before funds received from bonuses can be withdrawn.

4Bonuses & Promotional Offers

4.1 Welcome Bonus

New members receive a 100% welcome bonus on their first deposit, up to ৳15,000. For example: if you deposit ৳1,000 you receive an additional ৳1,000 bonus — total balance ৳2,000; or if you deposit ৳32,000 you receive the maximum ৳15,000 bonus — total balance ৳47,000.

4.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus, calculated on the bonus amount only, not the deposit amount. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before the bonus funds become withdrawable.

4.3 Other Bonus Conditions

• The welcome bonus cannot be claimed more than once per account.
• Any fraudulent activity related to bonuses may result in account termination.
• Each promotion may have its own additional conditions, which will be published separately.
• tq999 reserves the right to modify or cancel any bonus offer at any time.

5Gaming Rules & Fair Play Policy

5.1 General Gaming Rules

Every game on tq999 is operated according to its defined rules. Players are responsible for knowing the rules of the game they are playing. If a technical error produces an abnormal outcome, tq999 reserves the right to void the affected bets.

5.2 Fair Play & Fraud Prevention

We are committed to ensuring a fair and safe environment for all players. The following activities are strictly prohibited:

• Playing through software bots or automated systems.
• Using multiple accounts to claim bonus benefits.
• Colluding with other players to influence game outcomes.
• Exploiting platform vulnerabilities or bugs.
• Any form of money laundering activity.

If fraudulent activity is detected, the account in question will be closed immediately and the balance may be forfeited.

5.3 Technical Errors

tq999 makes every effort to maintain technological reliability. However, we bear no liability for any losses resulting from technical errors. If a bet is voided due to server downtime or a connection failure, the funds for that bet will be returned.

6VIP Program & Cashback Policy

tq999 operates a five-tier VIP program for its regular players. A weekly cashback benefit applies at each tier:

• Bronze — Up to 0.2% cashback per week.
• Silver — Up to 0.4% cashback per week.
• Gold — Up to 0.6% cashback per week.
• Platinum — Up to 0.8% cashback per week.
• Diamond — Up to 1.0% cashback per week.

By staying regularly active, users can gradually advance to higher VIP tiers. Cashback for each tier is automatically credited to the account every week. tq999 reserves the right to change the terms of the VIP program.

7Security & Data Protection

tq999 stores users' personal information with the highest level of security. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is not sold or transferred to third parties.
• For details on how information is collected and used, please see our Privacy Policy.
• Necessary information is retained in accordance with Anti-Money Laundering (AML) policies.
• If you notice suspicious activity on your account, notify our support team immediately.

8Responsible Gaming Policy

tq999 places the highest importance on responsible gaming. We believe entertainment should be controlled and mindful. Gaming should never be considered a source of income.

• Only those aged 21 or above may use this platform.
• Play within your own budget and do not place additional bets in an attempt to recover lost money.
• Do not play using borrowed money or funds set aside for emergencies.
• Contact our support team for help setting personal deposit and bet limits.
• If you feel you have a problem with gambling, you may request self-exclusion.

For more information, visit our Responsible Gaming page.

9Intellectual Property & Copyright

All content published on the tq999 website — including logos, designs, text, game interfaces, and other elements — is the intellectual property of tq999. Reproduction, distribution, or commercial use of these materials without prior written permission is prohibited.

• Content from third-party game providers is governed by their own respective licenses.
• Unauthorized use of the tq999 trademark and brand name is prohibited.
• Downloading, scraping, or mirroring any content is not permitted.

10Account Closure & Suspension

tq999 reserves the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Violation of any provision of these Terms.
• Providing false or incomplete registration information.
• Fraudulent activity or bonus abuse.
• Transactions suspected of money laundering.
• Security breaches or hacking attempts.
• A court order or instruction from a relevant authority.

Users may also request closure of their own account at any time. Any applicable balance will be returned in accordance with the relevant conditions before the account is closed.

11Limitation of Liability

tq999 will not be held responsible for the following:

• Disruption to or losses from gameplay caused by internet connectivity issues.
• Delays or failures in third-party payment provider systems.
• Problems with the user's own device or software.
• Service disruptions caused by unforeseen natural disasters or events.
• Financial losses resulting from bets or transactions made at the user's own discretion.

Maximum liability will at all times be limited to the amount of the transaction in question.

12Dispute Resolution Process

If you have a dispute or complaint, please contact our customer service team first. Our support team is available 24/7 in both Bengali and English.

• Get immediate assistance through live chat.
• You can submit a complaint by email: [email protected]
• A response will be provided within a reasonable time after a complaint is received.
• tq999's decision will be considered final and binding unless a different ruling is reached through legal proceedings.

12.1 Applicable Law

These Terms will be governed by the applicable provisions of international law. In any dispute, both parties will first attempt to reach a resolution through discussion.

13Changes to Terms & Contact

tq999 periodically reviews and updates these Terms. A notice will be published on the website for significant changes. It is your responsibility to check this page regularly.

For any questions or clarifications regarding these Terms, please contact us:

• Through the website's live chat (available 24/7).
• Email: [email protected]

Our support team is able to assist in both Bengali and English.