This Privacy Policy ("Policy") has been prepared on behalf of the tq999 platform ("we", "us", "platform"). When you use tq999's website, services, or any related channel, you agree to the terms of this Policy. We take your personal information seriously and are committed to ensuring the highest level of security.
Important: Please read this policy carefully. It contains important information about your legal rights and obligations. If you have any questions, contact us at [email protected].
tq999 collects certain types of information to provide users with a safe and quality experience on the platform. We only collect information that is necessary to deliver our services.
1.1 Information You Provide Directly
When you create an account or use our services on tq999, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Mobile number (such as the number linked to your bKash, Nagad, or Rocket account)
- Payment information such as mobile banking numbers
- Documents required for identity verification (National ID card)
1.2 Automatically Collected Information
When you visit our platform, the following information may be collected automatically through technical means:
- IP address and device identification information
- Browser type, operating system, and technical details
- Activity on the platform and usage patterns
- Login time, session duration, and page visit history
- Information collected through cookies and similar tracking technologies
tq999 uses collected information only for legitimate and transparent purposes. We use your information for the purposes described below:
- Account Management: To create, maintain, and keep your account secure.
- Identity Verification: To confirm the age and identity of users — in particular to enforce our "for persons aged 21 and above only" policy.
- Financial Transactions: To process secure deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: To respond to your questions or complaints quickly and effectively.
- Security and Fraud Prevention: To ensure account security and detect suspicious activity.
- Service Improvement: To analyse user experience and further improve the platform.
- Communication: To send important updates, security notices, and account-related information.
- Legal Compliance: To meet our obligations under applicable laws and regulations.
tq999 takes industry-standard technical and administrative measures to ensure the security of your personal information.
3.1 Encryption and Technical Protection
Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all data transmitted between your browser and our servers secure. Financial transaction data is protected through additional encryption.
3.2 Access Control
Access to your information is limited to authorised personnel who need it to carry out their responsibilities. All our staff work under strict confidentiality agreements.
3.3 Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. Some information may be retained for a longer period due to legal obligations or legitimate business reasons.
tq999 does not sell, lease, or transfer your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket may be shared with the relevant mobile financial service providers.
- Technology Service Providers: With trusted technology partners used to operate the platform, who work under strict confidentiality agreements.
- Legal Requirements: Information may be disclosed pursuant to a court order, government directive, or a lawful request from a law enforcement agency.
- Fraud Prevention: Relevant information may be shared with the appropriate authorities to prevent financial crime or fraud.
Before sharing information with any third party, we ensure that they follow the same standard of privacy and security as we do.
The tq999 platform uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.
5.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security, and core platform functionality.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to monitor and improve platform usage.
5.2 Cookie Control
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
As a tq999 user, you have several important rights over your own information. We respect these rights and help you exercise them.
- Right to Know: You have the right to know what information we hold about you. Upon request, we will provide you with details of that information.
- Right to Correction: If there is any inaccuracy in your information, you may request a correction. We will make the correction as soon as possible.
- Right to Deletion: In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be temporarily restricted.
- Right to Object: You have the right to object to specific uses of your information.
- Right to Close Your Account: You may request to close your tq999 account at any time.
To exercise any of the above rights, please contact us at [email protected].
The tq999 platform is for persons aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with their information, we will immediately delete that information and close the associated account.
If parents or legal guardians have concerns, please contact us at [email protected].
To operate our platform, data may sometimes be processed on servers located outside Bangladesh. In such cases, we ensure that the highest level of security is maintained during the transfer of data and that applicable data protection laws are observed.
For international data transfers, we put in place appropriate safeguards, such as standard contractual clauses or equivalent data protection measures.
Our platform may sometimes refer to third-party services. tq999 is not responsible for the privacy practices of these third parties. It is the user's own responsibility to read their respective privacy policies.
tq999 may update this Privacy Policy from time to time. If there are significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after any changes will be taken as your agreement to the updated policy.
The latest version of this policy will always be available on our website. Please review this page regularly so you stay up to date with the current policy.
tq999 prioritises responsible gaming. We may also use information about your gaming activity as part of our responsible gaming initiatives, such as identifying problematic gaming behaviour and providing support. The use of data for this purpose is always in your interest and is handled with strict confidentiality.
To learn more about responsible gaming, please visit our Responsible Gaming page.
If you have any questions, feedback, or complaints about this Privacy Policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
We take your messages seriously and will do our best to respond as quickly as possible. tq999 is always respectful of your privacy and committed to continuing its best efforts to protect your information.